We’re here to help—fast.
Whether you’re brand-new to gel printing or a studio pro, our team loves solving printmaking puzzles. Most messages get a reply within 1–2 business days (Mon–Fri). For urgent order issues, include your order number in the subject line so we can jump on it quickly.
Contact
Processing time
Orders typically leave our warehouse in 1–3 business days .
Shipping
Standard and expedited options are available at checkout. You'll receive a tracking email as soon as your label is created.
Returns
Unused items in original packaging are returnable within 30 days of delivery . Start a return by replying to your order confirmation or by contacting us with your order number.
Quick Checks
Order status
Look for your shipping confirmation email; tracking updates can take 12–24 hours to appear.
Finding the right plate
Start with our best sellers (3"×5", 5"×7", 8"×10") if you're building a first kit. Add a brayer and stencils for the most versatile results.
Plate care basics
Use mild soap and water or a little baby oil to clean your plate. Avoid sharp tools. Store flat, covered, and out of direct sun.
Technique help
If your paint pulls are tearing, try a thinner layer of paint and burnish your paper evenly. For crisp edges, let the paint set for a few seconds before pulling.
Accessibility & alternative contact methods
If you prefer phone, call 973-884-8995. You can also email info@gelpress.com.
Our mailing address is 1 Danforth Drive, Easton, PA 18045. If you need accessible formats or assistance, let us know how we can help.